From shopping center pioneer to AI trailblazer: ECE counts on Microsoft 365 Copilot | Microsoft Customer Stories
AI is driving change across industries, even in places you might not expect. This customer story shows how ECE Group, a leader in real estate and retail, adopted Microsoft 365 Copilot to streamline workflows, enhance content creation, and empower teams across its organization. Read the story to learn how AI is transforming business operations, then contact Virtual Office Solutions to discuss what Copilot can do for you.
What challenges did ECE face before implementing Microsoft 365 Copilot?
ECE faced challenges with manual information searches, repetitive tasks, and time-consuming workflows. Employees spent significant time sourcing and compiling data from various sources, which was prone to errors and took away from their capacity to focus on more valuable tasks.
How has Microsoft 365 Copilot improved efficiency at ECE?
Microsoft 365 Copilot has allowed employees to quickly search the company's knowledge base and automate repetitive tasks. As a result, 70% of pilot participants reported that Copilot helped them complete their tasks more efficiently, freeing up time for learning, quality control, and customer relations.
What steps did ECE take to ensure the successful rollout of Copilot?
ECE conducted a pilot phase where employees selected participants to ensure a diverse representation of roles and activities. The compliance department was involved from the start to address data protection requirements, and training sessions were organized to support users. This holistic approach aimed to integrate feedback and foster interdisciplinary collaboration for long-term success.
From shopping center pioneer to AI trailblazer: ECE counts on Microsoft 365 Copilot | Microsoft Customer Stories
published by Virtual Office Solutions
In a market saturated with thousands of managed service providers, Virtual Office Solutions stands out as a trusted partner known for excellence and reliability. Since 2009, we’ve been dedicated to empowering small to medium-sized businesses across a range of industries—including private healthcare practices with HIPAA requirements, manufacturers subject to CMMC and DFARS regulations, and service providers operating in highly regulated environments.
As both a Microsoft 365 Gold Certified Partner and a Google Partner, we bring verified expertise and a commitment to modernization and strong cybersecurity defenses. Our mission is to bring the modern IT platform to your company, transforming how you work with reliable, cutting-edge technology.
What sets us apart besides our swift responsiveness and proactive approach is our transparent pricing model. With an affordable fixed cost per user and device, business owners can precisely budget for their IT needs without any surprises. This predictability in costs ensures that you can plan your finances better and invest in growth with confidence.
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Curious about how we can help you achieve these results? Connect with us today and discover the difference that dedicated, compliance-focused IT support can make for your business.
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