Microsoft HR speeds case throughput 20% with Copilot in Dynamics 365 Customer Service
Many organizations struggle to scale support operations without slowing down service. Microsoft's internal HR team faced the same challenge and turned to Microsoft Copilot in Dynamics 365 Customer Service. The result: a 20% increase in case throughput, faster onboarding for support agents, and smarter routing of inquiries. This customer story showcases how generative AI is improving both employee experience and operational efficiency. Read and share the article with your team to see how Copilot could improve their own service processes. Connect with Virtual Office Solutions for help implementing Copilot.
How has Microsoft HR improved case management?
Microsoft HR has adopted Copilot in Dynamics 365 Customer Service to modernize HR support and streamline case management. This transition has led to a 20% increase in case throughput, allowing HR advisors to handle inquiries more efficiently and enabling employees to resolve issues independently.
What benefits does Copilot offer to HR Advisors?
Copilot provides HR Advisors with AI-powered case summaries, automated email drafting, and knowledge assistance. This results in faster, more personalized responses to employee inquiries, increasing efficiency and satisfaction among users, with a reported 16% boost in satisfaction for those using Copilot frequently.
What is the adoption rate of Dynamics 365 at Microsoft?
The adoption rates for Dynamics 365 are notable, with a monthly active user rate of 72% and a daily active user rate of 47%. This includes users who have not been actively onboarded to Copilot, indicating a strong engagement with the platform across the HR organization.
Microsoft HR speeds case throughput 20% with Copilot in Dynamics 365 Customer Service
published by Virtual Office Solutions
In a market saturated with thousands of managed service providers, Virtual Office Solutions stands out as a trusted partner known for excellence and reliability. Since 2009, we’ve been dedicated to empowering small to medium-sized businesses across a range of industries—including private healthcare practices with HIPAA requirements, manufacturers subject to CMMC and DFARS regulations, and service providers operating in highly regulated environments.
As both a Microsoft 365 Gold Certified Partner and a Google Partner, we bring verified expertise and a commitment to modernization and strong cybersecurity defenses. Our mission is to bring the modern IT platform to your company, transforming how you work with reliable, cutting-edge technology.
What sets us apart besides our swift responsiveness and proactive approach is our transparent pricing model. With an affordable fixed cost per user and device, business owners can precisely budget for their IT needs without any surprises. This predictability in costs ensures that you can plan your finances better and invest in growth with confidence.
We enhance your company’s cybersecurity with a comprehensive employee training program, including simulated phishing tests, regularly updated security policies, and dark web monitoring to alert you to potential breaches. These proactive measures ensure that your team is prepared, and your business is safeguarded against evolving threats.
Our clients consistently report measurable improvements in profitability, productivity, and security.
Curious about how we can help you achieve these results? Connect with us today and discover the difference that dedicated, compliance-focused IT support can make for your business.
SCHEDULE A FREE FAST CONSULTATION
Sign in with LinkedIn